We prepare all our orders with tones of love and care and that is why we kindly ask you to allow us
between 2 - 5 business days (*) as processing time.
If you are purchasing more than one item in the same order; all of them will be shipped together and to the same address.
On holiday periods, we might need an additional 2-4 business days to the indicated processing & shipping times.
In addition to the processing time please consider below shipping time as our best estimation (**) for the items to arrive
Europe: Estimated 5 - 10 business days
Rest of the World: Estimated 10 – 15 business days
FOR ORDERS OUTSIDE THE E.U ( i.e. Rest of the World), we highly recommend upgraded shipping
( signed & tracked) as they are much faster.
We accept no responsibility for any delivery delays caused by the courier service.
In the case of packages lost by the shipping carrier, please contact us as soon as possible, if upgraded shipping was selected, we will attempt to track the package or / and make a claim for you. If your claim is successful, we will then replace the item in a timely manner.
In the case that a customer receives their package in poor condition the receipt of said package will have to be signed for, indicating the damage on the packaging or item.
Due to the current situation the delivery time of your order may change . But rest assured, we are doing everything in our power to ensure it arrives as quickly as possible.
*Business days: Monday-Friday, 07:00-22:00 CET local time, excluding weekends, public holidays and vacational periods.
** Estimation: We try our best to deliver our items in the fastest period of time, however we cannot guarantee that the estimated delivery days will be met since there are many factors that could lead on delays out of our control.
Delivery charges will be automatically calculated in the shopping cart after you select the shipping country in the check out page.
- Standard deliveries: from 7.90 € - within 5 working days ⋅ Order before 4pm
- International deliveries: Individually quoted at the checkout based on location
- Free shipping on orders over 100€ is only available within the E.U.
Please ensure all shipping details are correct before placing your order. We accept no responsibility for orders that do not arrive due to incorrect shipping information being provided by customer at checkout. If the order is returned to The little things, it is the customers responsibility to pay the additional shipping expense.
IMPORT DUTIES, TAXES & CHARGES:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. The little things is not responsible for any of these charges, and would not refund on item(s) returned to us due to unaccepted / undelivered and/or any other reasons unless otherwise agreed with The little things in advance.
The customs duties are different for each country, please contact your local customs office for more information.
RETURN, EXCHANGE & CANCELLATION POLICY:
We will gladly accept returns and exchanges of any of our non-customized items not meeting your expectations:
contact us within 15 days from delivery and post items back to us within 30 days from delivery. Customized or personalized artworks are exempt from being returned.
After 15 days since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us prior to returning your item at firstname.lastname@example.org. When we receive your e-mail, we will notify you, by e-mail, that we have received it and tell you how to proceed
We accept no cancellations but please contact us if you have any problems with your order and we will do our best to help you further.
RIGHT TO REJECT AN ORDER
The little things has the right to cancel any confirmed order or to not accept an order for the following reasons:
1. In case of a technical error and/or a misspelling of the prices or other data of
the products on the website/application upon processing of the order.
2. Lack of availability.
3. When the security systems indicate that the order could be fraudulent in nature.
4. When there is reason to believe that the client is under legal age.
5. When The little things was unsuccessful in delivering the order to the address provided by the customer.
6. If there is evidence of hacking, a virus or any other technical attack that falls outside of The little things' control.
7. Payment error.
In those cases, The little things, will reimburse the payment.
The little things accepts no liability for delays in deliveries of orders or the impossibility of performing them that is due to force majeure and, therefore, is outside of our control.
We consider force majeure to apply in cases such as but not limited to the following: accidents; strikes; riots; terrorist threats or attacks; fire or explosions; meteorological causes or natural disasters such as storms, flooding, earthquake, subsidence and epidemics; problems outside of our control concerning means of transport or telecommunication systems.
Once the cause of the impossibility or delay in delivery has come to an end, The little things will do everything possible to resume its commercial business and comply with its obligations and shipments.
When you visit this Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse this Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to this Website, and information about how you interact with this Website.
We refer to this automatically-collected information as “Device Information.”
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
Cookies are small amounts of information stored in the browser used by each user so that the server remembers certain information that only the server that implemented it will subsequently read. Cookies generally have a limited time span. No cookie on this Website makes it possible to contact the user through his/her telephone number, e-mail address or any other means of contact. No cookie on this Website can extract data from the user's hard drive or steal personal information. The only way, on this Website, that a user's private information is part of the cookie file is when the user personally gives that information to the server.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Sharing your personal information:
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through this Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, use Google Analytics to help us understand how our customers use this Website.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ and can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.