Processing Time, Shipping & Returns
Shipping. Returns & Cancellations
Processing Time
Non-personalized Items:
For Non-personalized items, the processing time is 2- 5 business days (*) as processing time for non-personalized items. On holiday, busy periods and during weeks where events are scheduled, we might need an additional 2-4 business days to the indicated processing time.
Personalized Items:
The processing times for personalized items could variate depending on the needs.
We estimate between 5 - 10 business days (*) as processing time from the moment all the details have been agreed and considering our work volume at that moment.
On holiday, busy periods and during weeks where events are scheduled, we might need an additional 2-4 business days to the indicated processing time.
*Business days: Monday-Friday, 09:00-18.00 CET local time, excluding weekends, public holidays and vacational periods.
** Estimation: We try our best to deliver in the fastest period of time, however we cannot guarantee that the estimated processing time will be always met since our products are handmade and there could be factors that could lead on delays out of our control.
Please ensure your contact details are correct and that your phone is included before placing your order in case we need to contact you related to your order design and delivery.
Shipping Policy
Our orders are sent using our delivery partner PPL and you can choose
PPL to Parcel Shop for 75.- Kč or PPL to your Final address for 110.- Kč as methods for your delivery. Delivery time 1-3 business days from shipping day.
We offer Complementary Free delivery to Parcel Shop to all the order over 1,500 Kč and to Final address to all the order over 2,000 Kč.
Please ensure all shipping details are correct before placing your order. We accept no responsibility for orders that do not arrive due to incorrect shipping information being provided by customer at checkout. If the order is returned to The little things, it is the customers responsibility to pay the additional shipping expense.
You can choose a Free Pick-up at any upcoming Events. Don't forget to include a note indicating the Event using the " Add a note" section at the Check-out
The little things accepts no liability for delays in deliveries of orders or the impossibility of performing them that is due to force majeure and, therefore, is outside of our control.
Return &
Exchange Policy
We understand that things can happen and so We will gladly accept returns and exchanges of any of our non-customized items not meeting your expectations.
Contact us within 15 days from delivery and post items back to us within 30 days from delivery. Customized or personalized items are exempt from being returned.
After 15 days since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us prior to returning your item.
We accept no cancellations but please contact us if you have any problems with your order and we will do our best to help you further.
Right to Reject an Order
The little things has the right to cancel any confirmed order or to not accept an order for the following reasons:
1. In case of a technical error and/or a misspelling of the prices or other data of
the products on the website/application upon processing of the order.
2. Lack of availability.
3. When the security systems indicate that the order could be fraudulent in nature.
4. When there is reason to believe that the client is under legal age.
5. When The little things was unsuccessful in delivering the order to the address provided by the customer.
6. If there is evidence of hacking, a virus or any other technical attack that falls outside of The little things' control.
7. Payment error.
In those cases, The little things, will reimburse the payment.